The repair man for my Maytag refrigerator recall was able to finally show up on a scheduled day. The part was switched out and took all of 5 minutes to do the actual repair. I did ask why he didn't come last week as was initially scheduled and he said that they don't get told what they are doing until that day and that they dislike the scheduling department that is taking care of this recall as much as the customers. He drove almost 2 hours from Casper to my house in Medicine Bow then next had to drive back up to Casper then over to Douglas for the next service call. The scheduling people working this recall just have no clue what is going on it seems :( Really sad!! I am glad that my refrigerator shouldn't burn the house down now though!
Yesterday was my DH's birthday! I made him a special dinner and his Mom baked him a cake too! Plus his parents had taken us out to dinner for his birthday on Saturday. I also got him a cute t-shirt and a new tape measure as gifts :) So he made out quite well!
Showing posts with label maytag recall. Show all posts
Showing posts with label maytag recall. Show all posts
Thursday, April 30, 2009
Thursday, April 23, 2009
Maytag Sucks!!
OK, so if you read the previous post you know that today I am sitting at home waiting on the Maytag repair man. I was scheduled by Maytag for repair service on this recall when I called them on the 13th. They told me that they would be here between 8 am and 5 pm on the 23rd which is today - I did not have a choice as to what day of the week the service would be on. I was called last night not once but twice to be reminded that I needed to be home between 8 am and 5 pm for the repair today. I cleared my schedule and didn't go to town with DH today because I had to be here for the Maytag repair man.
Well at about 10:30 am today they call and say to me we have to reschedule. We don't have service people in your area on Thursdays they are only in the area on Wednesdays. WTF are you kidding me?? You have 10 days lead time and you don't figure that out until 10:30 am the day of the service!! You scheduled me for a Thursday, I didn't choose to have service on a Thursday!! OMGosh the scheduling on this recall is horrendous so if you call be prepared for that and specifically ask them if they have someone in your area on the day that you are scheduled.
Then the real problem begins of trying to get them to realize that they have screwed up and that I need them to fix the problem. After many telephone calls and getting hung up on many times and getting passed around like a hot potato I was given a recall authorization ID which I was told to use to get the recall service done locally. I called the "local" place which is 120 miles away round trip and was notified that they could do the repair but that it would be in 2 weeks and I would have to pay time and mileage which added up to a lot!! OK I didn't put the faulty part in my refrigerator so why should I have to pay to get it fixed. Back to the telephone I go and begin calling Maytag again only to receive the same treatment as before. Finally, I get someone who seems to actually give a crap and they schedule the service call for Wednesday, April 29th between 8 am and 5 pm and tell me that there is a $50 check in the mail for my difficulties but that it wont arrive for 4 to 8 weeks.
All I can say is that Maytag has horrible customer service with this recall and has chosen a less than stellar company to do the actuall service scheduling and repairs.
Great so now I get to sit at home on the 29th again which really sucks since that is DH's birthday and I had wanted to go into town with him and hopefully go to dinner or something for his birthday... So much for that!
Well at about 10:30 am today they call and say to me we have to reschedule. We don't have service people in your area on Thursdays they are only in the area on Wednesdays. WTF are you kidding me?? You have 10 days lead time and you don't figure that out until 10:30 am the day of the service!! You scheduled me for a Thursday, I didn't choose to have service on a Thursday!! OMGosh the scheduling on this recall is horrendous so if you call be prepared for that and specifically ask them if they have someone in your area on the day that you are scheduled.
Then the real problem begins of trying to get them to realize that they have screwed up and that I need them to fix the problem. After many telephone calls and getting hung up on many times and getting passed around like a hot potato I was given a recall authorization ID which I was told to use to get the recall service done locally. I called the "local" place which is 120 miles away round trip and was notified that they could do the repair but that it would be in 2 weeks and I would have to pay time and mileage which added up to a lot!! OK I didn't put the faulty part in my refrigerator so why should I have to pay to get it fixed. Back to the telephone I go and begin calling Maytag again only to receive the same treatment as before. Finally, I get someone who seems to actually give a crap and they schedule the service call for Wednesday, April 29th between 8 am and 5 pm and tell me that there is a $50 check in the mail for my difficulties but that it wont arrive for 4 to 8 weeks.
All I can say is that Maytag has horrible customer service with this recall and has chosen a less than stellar company to do the actuall service scheduling and repairs.
Great so now I get to sit at home on the 29th again which really sucks since that is DH's birthday and I had wanted to go into town with him and hopefully go to dinner or something for his birthday... So much for that!
Refrigerator Recall
Today I will be sitting here at home waiting for the Maytag repair man *giggle* I thought he was the one who never had any work because their products were so great?
The reason that I am waiting for the Maytag repair man is because our refrigerator is involved in a huge recall!! If you own a Maytag, Jenn-Air, Amana, Admiral, Magic Chef, Performa by Maytag, or Crosley brand sided-by-side or top freezer refrigerator you could be involved in this recall too and should call this number 1-866-533-9817 to find out if you are involved in the recall. Be sure to have the model number and serial number ready when you call. This recall is due to a defective part that is a fire hazard!
Yup, you read that right a fire hazard!! According to the information that I recieved there have been more than 40 reports of the faulty part igniting and at least 16 of those cases have had property damage ranging from smoke damage to extensive kitchen damage. Scary stuff!!
Please if you have any of the mentioned brands of refrigerators please call and find out if you are involved in the recall!!
The reason that I am waiting for the Maytag repair man is because our refrigerator is involved in a huge recall!! If you own a Maytag, Jenn-Air, Amana, Admiral, Magic Chef, Performa by Maytag, or Crosley brand sided-by-side or top freezer refrigerator you could be involved in this recall too and should call this number 1-866-533-9817 to find out if you are involved in the recall. Be sure to have the model number and serial number ready when you call. This recall is due to a defective part that is a fire hazard!
Yup, you read that right a fire hazard!! According to the information that I recieved there have been more than 40 reports of the faulty part igniting and at least 16 of those cases have had property damage ranging from smoke damage to extensive kitchen damage. Scary stuff!!
Please if you have any of the mentioned brands of refrigerators please call and find out if you are involved in the recall!!
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