OK, so if you read the previous post you know that today I am sitting at home waiting on the Maytag repair man. I was scheduled by Maytag for repair service on this recall when I called them on the 13th. They told me that they would be here between 8 am and 5 pm on the 23rd which is today - I did not have a choice as to what day of the week the service would be on. I was called last night not once but twice to be reminded that I needed to be home between 8 am and 5 pm for the repair today. I cleared my schedule and didn't go to town with DH today because I had to be here for the Maytag repair man.
Well at about 10:30 am today they call and say to me we have to reschedule. We don't have service people in your area on Thursdays they are only in the area on Wednesdays. WTF are you kidding me?? You have 10 days lead time and you don't figure that out until 10:30 am the day of the service!! You scheduled me for a Thursday, I didn't choose to have service on a Thursday!! OMGosh the scheduling on this recall is horrendous so if you call be prepared for that and specifically ask them if they have someone in your area on the day that you are scheduled.
Then the real problem begins of trying to get them to realize that they have screwed up and that I need them to fix the problem. After many telephone calls and getting hung up on many times and getting passed around like a hot potato I was given a recall authorization ID which I was told to use to get the recall service done locally. I called the "local" place which is 120 miles away round trip and was notified that they could do the repair but that it would be in 2 weeks and I would have to pay time and mileage which added up to a lot!! OK I didn't put the faulty part in my refrigerator so why should I have to pay to get it fixed. Back to the telephone I go and begin calling Maytag again only to receive the same treatment as before. Finally, I get someone who seems to actually give a crap and they schedule the service call for Wednesday, April 29th between 8 am and 5 pm and tell me that there is a $50 check in the mail for my difficulties but that it wont arrive for 4 to 8 weeks.
All I can say is that Maytag has horrible customer service with this recall and has chosen a less than stellar company to do the actuall service scheduling and repairs.
Great so now I get to sit at home on the 29th again which really sucks since that is DH's birthday and I had wanted to go into town with him and hopefully go to dinner or something for his birthday... So much for that!